REQUIRED EDUCATION AND EXPERIENCE: High School graduate or GED equivalent. All related education and experience must be within the last five (5) years. Must have a minimum of 2 years experience within Watson Clinic. Must possess advanced medical terminology and/or knowledge in the medical field. Must have a minimum of 4 years experience in a medical and/or legal environment. Must have a minimum of 3 years experience in medical appointment scheduling position to include insurance verification. Must have a minimum of 4 years experience of customer service. Must have a minimum of 1 year billing experience within medical or insurance environment (i.e. appropriate math skills to collect payments and make change).

PREFERRED EDUCATION AND EXPERIENCE :Prefer advanced understanding of medical, insurance and legal terminology. Prefer 4+ years customer service experience in related field. Prefer 4+ years experience in medical appointment scheduling to include insurance verification. Prefer 2+ year experience in billing/payment processing. Proficient in IDX utilization.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Must meet department standards for general abilities and typing tests; must have accurate keyboard skills to include proper grammar and accurate spelling skills.

• Must have knowledge of Windows-based computer applications

• Must be detail oriented and able to access data from varied resources and programs

• Must be able to multi-task and adjust work pace to meet patient volume demands in a fast-paced environment demonstrating tact, courtesy and discretion at all times

• Must possess professional manner and appearance

• Must display a positive demeanor and be a role model for dependability, responsibility and professionalism at all times.

• Must uphold all aspects of Clinic Standards of Conduct. Holds self to the highest standard of individual ethical and legal business practices and takes appropriate steps to identify, report and prevent illegal or unethical activity in the workplace.

• Must meet production standards of department